Refund Policy - AppliCraft

Overview

We want you to be satisfied with AppliCraft. This policy explains how refunds and credits work for our pay-as-you-go service.

Unused Credits

Full refund available for unused credits within 30 days of purchase.

If you've purchased credits but haven't used them, contact us within 30 days of your purchase date for a full refund to your original payment method.

After 30 days, unused credits remain in your account but are not eligible for refund. Credits do not expire.

Payment Issues

If you were charged but credits weren't added to your account, contact us immediately—we'll resolve it within 24 hours.

Used Credits (Generated Materials)

Generally non-refundable once materials have been generated.

Because AppliCraft delivers AI-generated content immediately upon use, credits spent on generated materials (resumes, cover letters, application responses) are typically non-refundable—the service has been delivered.

However, we evaluate refund requests on a case-by-case basis for:

Technical failures: If a system error prevented your materials from generating properly, we'll restore your credits.
Significant quality issues: If the generated materials are substantially unusable (not just in need of minor edits), contact us and we'll work with you to make it right—either by restoring credits or helping troubleshoot the issue.

We ask that you review your generated materials within 7 days of generation and contact us promptly if there's an issue.

How to Request a Refund

Email us at support@applicraft.ai with:

Your account email address
Date of purchase (for unused credit refunds)
Brief description of the issue (for quality-related requests)

We aim to respond within 2 business days. Approved refunds are processed within 5-7 business days and returned to your original payment method.

Credit Bundles

Refunds for credit bundles follow the same policy:

Fully unused bundle: Full refund within 30 days
Partially used bundle: Refund available for unused portion within 30 days of purchase (e.g., if you bought 10 credits and used 3, we can refund 7)

What's Not Eligible for Refund

Credits used to generate materials that were delivered successfully
Requests made more than 30 days after purchase (for unused credits)
Dissatisfaction with job search outcomes (AppliCraft helps you apply faster—we cannot guarantee interviews or job offers)
Change of mind after materials have been generated and downloaded

Chargebacks

Please contact us before initiating a chargeback with your bank—we're committed to resolving issues directly and chargebacks may result in account suspension.

Our Commitment

We're a small team building a tool to make job searching less painful. If something isn't working for you, we genuinely want to know. Even if your situation doesn't fit neatly into this policy, reach out—we'll do our best to find a fair solution.

Questions?

This policy may be updated periodically. The version in effect at the time of your purchase applies to that transaction.